FAQ

Have you got any questions? We are glad to welcome you at this page created specifically for the purpose of eliminating blank spots in your knowledge about our product.

Haven't found the answer to your question here? Contact our Support Team 24/7 at support@mspy.com.

What is mSpy? How does it work?

mSpy is tracking software for smartphones that offers high end decision for total parental control of kids' phones and, consequently, their actions and whereabouts by secretly recording and logging SMS messages, call history, calendar tasks and memos; tracking GPS locations of the phone in real time and displaying all routes on a map. All you need to do is to directly install the software into the kid's phone intended for surveillance. Only initial download requires physical access to the device. All settings may be adjusted remotely anytime online right from your web Control Panel. After the completion of the installation process (merely 20 minutes - your kid even won't notice it), all data, both deleted and stored, are uploaded to your private Control Panel account which is available from any PC or phone browser.

Your online purchase is immediately followed by an e-mail with step-by-step instructions for non-problematic installation.

NB: The target smartphone must have access to the Internet and be compatible with our product. Check at our site if your particular mobile device is supported, but be assured that mSpy can operate on a wide range of platforms, including BlackBerry and iPhone.

Rationale for buying mSpy:

  • Accessibility: even when you or your kids are asleep, our parental control app is working 24/7/365.
  • Value: the mSpy app represents good bargain for its price.
  • Power: mSpy is the least resources-consuming, though the most powerful app available at the market.
  • Simplicity: both IT gurus and newbies can rest assured they'll be able to run this app without a single effort.

Is my privacy protected?

Once we are entrusted by our clients, we never fail them; it goes without saying we don't engage in recording or reproducing any personal information whatsoever with pecuniary intentions. In addition to that, mSpy uses active security policies that ensure complete privacy by encrypting all confidential activity logs. Take it for granted that your kids won't even guess that you run such a parental control app.

Why using mSpy?

Keeping track of kids' mobile phone usage (that is, in modern context, it means being able to tell for sure what they do or think right now and to prevent safety threats) is the most popular application sphere of our software. Knowledge is power; powerful parental control has to be knowledgeable. Safety of your kids is guaranteed by our parental control software.

What's an easy way to get started with the mSpy surveillance program?

This way is the following one: make a purchase and get an e-mail containing a pre-generated password to your personal Control Panel. The change of a password for a new one in the panel settings is entirely up to you; no time restrictions are imposed.

  1. Step 1. Log into your Control Panel and follow all installation steps from the Wizard.
    Upon the procedure of logging in, you will see the Wizard prompting you to choose the operating system the target phone runs and install the application. mSpy installation takes up several minutes, so your kid won't get enough time to start wondering about his/her gadget's temporary absence. Mind, you should re-boot the phone after installing mSpy.
  2. Step 2. The Wizard will show you the combination code that you should dial on the phone you wish to monitor.
    Having installed mSpy on the target phone and rebooted it, dial the unique combination code from the Wizard and re-boot the phone again.
  3. Step 3. View logs online.
    Properly configured settings require just a couple of minutes to display the first logs. Now all activities on the phone are registered and available 24/7/365 in your account for parental control and further adequate guidance.

What phones does mSpy work on?

mSpy is installed on the only phone to be surveyed; no additional devices are required.

All phones and mobile devices running the Symbian, iPhone, iPad, Android, Windows Mobile and BlackBerry operating systems are fully compatible with mSpy (Apple, BlackBerry, Nokia, HTC, Motorola, Sony Ericsson, Samsung, Huawei, ZTE, Google, LG, MEIZU, Acer, Philips).

In case of any doubts, combinability, as well as other emerging questionable issues, can be double-checked at our site through our extremely friendly customer-oriented support.

We do our best to constantly include new phone models into the list. If your model is not currently listed, please revisit us some time later or contact the person in charge.

How do I know that mSpy will function properly?

First and foremost issue for our company is reliability. Our clients' complete satisfaction with the surveillance program is guaranteed by a 10-day Money Back offer. If, by ill fate, you happened to dislike our product within 10 days' time after the purchase, we will try to appease you with a complete refund. Full refund policy can be found here. But we are dead sure improvements in your kids' behavior will tell for themselves and serve the best guarantees.

What payment methods do you accept?

You can arrange payment by any of the options mentioned below:

  • Visa/Mastercard
  • Bank/Wire Transfer
  • American Express
  • Discover/Novus
  • Diners Club
  • PayPal
  • Fax
  • JCB

How do I receive the software?

The only way of delivering mSpy is electronically online. We charge no additional fees whatsoever!

After your purchase is successfully completed, you will receive an e-mail with a link to type into the target device's web browser in order to download mSpy directly onto the device. One more way to download the app onto your PC is from the private Control Panel, to be later transmitted to the phone via Bluetooth or USB cable. You are free to install our application anytime; it's better be done without your kids' notice. In case there is delay in e-mail delivery as per purchase completion, check your spam folder as from time to time, “decent” e-mail can be mistakenly classified as spam and directed to your junk folder. One more thing to take into consideration is that some payments may not be handled immediately; their processing may last up to 4 hours.

How do I install?

mSpy must be installed directly onto the phone that you intend to monitor. Depending on the operating system of your smartphone, steps for installation may vary a bit. To access the installation guidelines for the phone you wish to exert parental controls upon, simply login to your mSpy Control Panel and go to the Help menu section to select our online User Manual for the specific operating system of the target phone.

Will mSpy work with my target's service provider network?

Be assured that it definitely will. mSpy can operate in every single nook of the globe, at almost any phone, with the only requirements of the Internet access and compatibility with our software (double-check it here). Of course, it's better for all sides if consent of your kids is secured as well.

Why does the target phone need Internet?

The device under surveillance requires the Internet access to get mSpy working; it's an essential prerequisite for sending the collected data (the SMS logs, Call History, E-mail or Location information etc) from the target phone to your Control Panel for review.

Besides, the Internet connection on the target phone is required for you to be able to initially download the app, if installing via Bluetooth isn't to your liking.

Is the GPRS/Internet connection visible on the phone bill?

It is definitely not.

mSpy is actually impossible to be detected, as the phone bill may only include the information concerning the amount of GPRS data transferred or time consumed; there's no indication of where the connection was made to; the identity of applications that used the Internet is concealed as well. Your kids won't be able to suspect monitoring.

How can my kids find out if mSpy is on their phones?

There's no way to do it.

We differ from our competitors by not resorting to the delivery of SMS commands appearing in the target phone's message folder for getting the app working. The phone bills of the kids whose phones are monitored are not burdened with the weight of the activity data which, being uploaded to the server, amount up to 100kb. What is more, our product can boast a pioneer record of minor battery power consumption, allowing the target phone battery last its normal duration and not shortening its productive life span. In other words, there is no way to detect the mSpy app as it is fully programmed and managed online without traceable interaction between the server and the phone.

Does mSpy support my phone service provider?

mSpy runs on all supported phones regardless of network, service provider, or physical localization. It doesn't matter whether the phone is at the outskirts of your mega polis or in the opposite corner of the world. The only requirements are, firstly, the phone includes a supported operating system and, secondly, has Internet access, which means you can track down almost any model of mobile device in actual existence in today's mobile market.

Although in some cases, there are certain carrier imposed restrictions. Installation of mSpy, as a third-party application, can be blocked at some mobile devices running the Android operating system on AT&T's network. Verizon has placed GPS restrictions on its customers, which may hinder mSpy's location tracking features. More detailed information can be obtained from your particular network service provider.

Can I program mSpy to record surroundings in prefixed intervals?

Yes, you can.

mSpy you can remotely monitor surroundings and record your kids' conversations or any other sounds the phone is physically able to perceive. Simply log into your web Control Panel, go to the Commands menu section and set the time to record all indoor conversations or any outdoor sounds during the pre-set time period. Your recordings will be available at the View recordings page from your Control Panel. Not a single suspicious word uttered by your kid will pass unnoticed now!

How do I see the SMS, call Logs, e-mail and location tracking information?

At our site, http://www.mspyonline.com/, you can get direct access to Control Panel with numerous features and friendly user interface. Once you've paid for your subscription, you get an e-mail containing the login details to your pre-created personal account where you can exercise due parental control over the activity of the targets (your kids in question). Only 20 minutes separate you from the first inputs of captured text messages, call details, e-mails, GPS locations and much more. The statistics menu is displayed on the left-hand sidebar for your convenience. You need to click just a couple of buttons at mSpy Control Panel in order to get reports concerning real-time usage of the target phone. Further educational measures are up to you as a parent.

Do you provide technical support?

We surely do, and a highly competent one.

Our clients are offered 24/7 professional technical support. The easiest way to reach our Support Team is by e-mail at support@mspy.com; if you are in a hurry and cannot wait any longer, you can start a tracked support request by sending a message or initiating a phone call which won't remain unanswered. You can fearlessly unburden all your pedagogical troubles unto us!